Two option can be used to inform your problem to our after sales service support team, your can fill the below pdf form completely and please send the scanned copy to our service e-mail. Or you can fill the online form to send it without sending an e-mail. As written on the Instructions, please use at least 2kV online UPS (Uninterrupted Power Supply) to be able to supply the stable and continues power to your instrument. Please note that the problems caused by your infrastructure are not covered under warranty.
(1) You can fill the below pdf form and send it to: service@longgene.com.tr
(2) You can fill the below online form without sending an e-mail;